Frequently Asked Questions

Returns, Exchanges and Refunds

All items are final sale. Any requests for a return or exchange will be evaluated on a case-by-case basis. Please read the descriptions of products to make sure that the product will fit you. For any inquiries please email sales@idbyofficial.com

Do you ship internationally?

We do ship internationally.

What materials do you use?

All of our jewellery is made with precious metals and cubic zirconia, except for the Construction chains that were made in brass and white gold plating to make sure that the designs can be super sturdy to fit the product's concept and use. In the future there will be more variety of materials(when it comes to precious stones).

What kind of shipping do you offer?

We offer Canada Post and UPS shipping.